Refund policy

Return & Refund Policy – Mom’s Taste 💚

At Mom’s Taste, we bring you homemade products made with love and care. Your satisfaction is important to us, so please read our policy below.

📦 Returns

• Returns are accepted within 7 days of receiving your order.
• Items must be:
  • Unused and in original condition
  • Properly sealed (if applicable)
  • In original packaging

🚫 Non-Returnable Items

Due to hygiene and safety reasons, the following items are non-returnable:

• All food items (Achar, Masala, Sharbat, Murabba, etc.)
• Customized or special orders
• Discounted/sale items

🚚 Return Process

To request a return, contact us:
📞 03249009369 (WhatsApp)

Please provide:

• Order number
• Issue details
• Clear photo/video proof (if item is damaged or wrong)

Once approved, we will guide you with the return process.

💰 Refund Policy

• Refunds are processed within 5–7 working days after inspection
• Refund method:
  • EasyPaisa / JazzCash / Bank Transfer
• Delivery charges are non-refundable

❌ Damaged or Wrong Product

If you receive a damaged or incorrect item:

• Report within 24–48 hours
• Share clear photo/video proof
• You will receive:
  • Replacement OR full refund

🚫 Order Cancellation

• Orders can be canceled within 12 hours of placing
• Once shipped, orders cannot be canceled

📍 Return Shipping

• Customer will pay return shipping charges
• If the mistake is from our side, we will cover the cost

📞 Contact Us

For any questions or support:
📞 WhatsApp: 03249009369